MBPJ has recently (15 Sep 2014) launched a new SOP for the public to lodge complaints:
There are 4 categories of complaints:
Cat 1: Critical
- Involves cases pertaining to public safety, traffic obstruction and property destruction,
Cat 2: Require Immediate Action
- Has the potential to affect public safety or cause traffic obstruction and property destruction.
Cat 3: Normal Complaints
- Cases that do not require tender process or issuance of notice and outsourced contractors
Cat 4: Non-Critical Cases
- Involves normal maintenance work and tender process, and does not affect public safety.
NOTE: Complaints received from MBPJ hotline, email and website will be monitored by the complaints unit and not directed to the respective departments in the city.
To lodge a complaint, visit: http://eps.mbpj.gov.my/
The menu on the left allows you to lodge new complaints, check the status of your existing complaint, etc.